As a Team Lead, you’ll be responsible for providing daily leadership and promoting the development of 15-20 Quality Analyst team members. You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking. You’ll identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will support employees’ success through establishing relationships and seeking to understand what motivates individuals. You will oversee performance management, ensuring daily, monthly, quarterly operational metrics are met. You will run QA/QC checks for all projects in pilot and production phases, and report quality findings to the core project team. You will initiate and own improvement efforts like RCA and CAPA to reduce the Cost of Quality for the business. You’ll effectively execute on management and administrative tasks such as leading staff meetings, conducting regular one-on-one’s, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. You’ll establish clear and effective working relationships and communication channels with internal partners. We are seeking applicants with fluency in French Canadian.
Education & Experience
Minimum qualification: BS in Mathematics/ Statistics/ Computer Science/ or equivalent experience.View More
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