AI/ML Team Lead (Supervisor)

Job Overview

Key Qualifications

Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 15+ employees

Experience leading in a professional environment

Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed

Excellent influencing skills and ability to work with key business partners

Prioritizes coaching needs and experienced in developing employees to achieve optimal results

Able to develop coaching plans that incorporate observations and key performance trends

Leads a standard for high-quality work by consistently meeting and exceeding performance goals

Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience

Solution oriented leader who demonstrates creativity and curiosity

Description

As a Siri Grading Team Lead, you’ll be responsible for providing daily leadership and promoting the development of 15-20 Grading Analyst team members. You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking. You’ll identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will support employees’ success through establishing relationships and seeking to understand what motivates individuals. You will oversee performance management, ensuring daily, monthly, quarterly operational metrics are met. You’ll effectively execute on management and administrative tasks such as leading staff meetings, conducting regular one-on-one’s, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. You’ll establish clear and effective working relationships and communication channels with internal partners.

Education & Experience

Minimum qualification: BS in Mathematics/ Statistics/ Computer Science/ or equivalent experience, preferred.

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