Artificial Intelligence Consultant / Linguist-Remote

Datamatics Global Services, Inc.
Datamatics Global Services, Inc.

Job Overview

Job Title Artificial Intelligence Consultant Linguist DuraTion 8 Months+ Location Charlotte North Carolina USA 28202 Description AI Consultant Linguist, Charlotte NC (remote for the right candidate) The AI Consultant linguist will be responsible for building human language data sets to train machine learning models driving the chatbots. One of the key responsibilities for the AI team is to build and manage chatbot and DA platforms to deliver conversational experiences for customers and team members all across the organization. The linguist should understand how all these platforms enable a good customer experience. They should be able to analyze historical customer interaction data and make decisions on how to use that data to build training data sets and train the models. Be a subject matter expert on Natural Language Processing modelrsquos performance and tuning. Responsibilities Include bull Identify and collect sources of data for creating training data sets for different use cases and channels bull Extract meaningful and relevant utterances from historical data bull Train the chatbots using the data sets created for individual use cases bull Work closely with NLP teams to understand additional training data andor corpus data requirements and annotation requirements bull Annotate training data on an ongoing basis to maintain high quality training data sets bull Report of data quality and model performance metrics bull Work closely with Conversational Designers to manage the process of reviewing and maintaining the bot conversational experience performance bull Monitor the performance of the bot, frequently review key metrics and reports, and add additional data to improve the performance of the chatbots bull Ensure that our Digital Assistant delivers intelligent and intuitive conversations, resulting in a great customer experience on an on-going basis This is a unique opportunity to join a start-up within a large organization. Curiosity is encouraged – help us find solutions and blaze a trail. Take action ndash we need to roll up our sleeves, work hard, and achieve results. Flexibility is key ndash this is an evolving space, wersquore going to learn, things will change but itrsquoll be worth it. Required Qualifications bull 1+ year of experience in one or a combination of the following Artificial Intelligence, Data Science, Business AnalyticsInsights, or Digital ProductsProgram Management or a BSBA degree or higher in a quantitative field such as Mathematics, Statistics, or Computer Science Wersquod like for you to have bull Ability to develop and execute business vision, strategies and goals bull Ability to develop partnerships and collaborate with other business and functional areas bull Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members bull Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are most important bull Excellent verbal, written, and interpersonal communication skills bull Knowledge and understanding of Artificial Intelligence (AI) disciplines such as Machine Learning or Natural Language Processing bull Experience with Artificial Intelligence (AI) industry trends and business applications Even better if you have bull Experience designing, developing and deploying large training data sets bull Familiar with utterances, entities, intents, classification, annotation, business rules and APIs bull Strong understanding of data management and annotation processes bull Ability to be proactive, innovative and creative in meeting customer and enterprise needs bull Ability to execute in a fast paced, high demand, environment while balancing multiple prioritiesArtificial Intelligence Consultant / Linguist-Remote 1

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