Behavioral Data Science Program Developer

mPulse Mobile
mPulse Mobile

Job Overview

Company Mission and Highlights:mPulse Mobile, the leader in Conversational AI solutions for the healthcare industry,drives improved health outcomes and business efficiencies by engaging individualswith tailored and meaningful dialogue. mPulse Mobile combines behavioral science,analytics and industry expertise that helps healthcare organizations activate theirconsumers to adopt healthy behaviors. With over a decade of experience, 80+healthcare customers and more than 150 million conversationsannually, mPulse Mobile has the data, the expertise and the solutions to drivehealthy behavior change.Our Core Values:+ Model Integrity and Collaboration+ Drive Innovation and Thought Leadership+ Support Decision Making at All Levels+ Create Value for Clients by Empowering Consumers+ Improve Customer Experience Through Simple Design+ Celebrate Success? OftenPurpose of the Role:mPulse is looking for an energetic team player with a desire to work with a?Best in Class? team in a fun, fast paced, collaborative environment. The purpose ofthis role is to support the Behavioral Data Science team with program content, domain knowledge and natural language understanding. We need a smart, roll-up your sleeves, ?anything to get the job done? individual who is willing to jump in and hit the ground running with an “I can” attitude!Duties and Responsibilities:+ Support the development and management of Activate Solutions.+ Collaboratively develop program content with client, AM/CS, domain knowledge and NLU:+ Develop content flow/sequence.+ Message content using best practices for readability and cultural linguistic adaptation.+ Incorporate behavioral science concepts of behavior change as appropriate.+ Collaboratively develop conversational AI rules to support tailoring with Client and CS team.+ Monitor and edit program performance in terms of recommendation performance (spot checking and validation of rules).+ Support review and performance of conversation quality along with NLP development team.+ Stay current with appropriate applied behavior science research within healthcare and related fields including competitive analysis and academic literature.+ Stay current with relevant healthcare measures and regulations relating to Medicaid and Medicare.+ Document program specifications for current client implementations.+ Provide behavioral science insights to support program performance and recommend program improvements using both quantitative and qualitative methods.+ Present findings relating to internal and external teams on occasion.Skills, Abilities, and Experience:+ Relevant post-graduate degree (Masters or more) in behavioral science/economics, behavioral economics, cognitive psychology or other highly related field. Candidates who do not have relevant academic background may present at least 3 years of recent industry experience where They were learning and applying concepts stemming from these fields.+ 1-2 years of relevant industry experience.+ Strong knowledge and experience performing qualitative and quantitative analyses, including statistics, machine learning+ Working knowledge of SQL, Excel, R/Python and other common data analysis and data science tools.+ Thorough knowledge of US healthcare system and key stakeholders+ Thorough knowledge of and understanding of research and theory of behavior-change in healthcare.Minimum Qualifications:+ BA Degree in psychology, behavioral science or other related field+ 1 year relevant experience+ Thorough knowledge of US healthcare system and key stakeholders+ Basic knowledge of SQL, Excel, R/Python and other common data analysis and data science toolsBehavioral Competencies:+ Ability to effectively communicate verbally and written ? especially in consumer-oriented context+ Very empathetic to the healthcare consumer experience and passionate about making a difference in the healthcare experience+ Highly analytical, detail-oriented and organizedThe Perks:+ Enjoy Flexible PTO and flexible work hours+ Full Vision, Dental and Healthcare – all individual premiums paid by mPulse!+ 401K Program with a 4% match+ 3 Weeks Paid Maternity/Paternity Leave+ Weekly team lunches to celebrate victories+ Paid Parking as well as Car Pooling incentives+ Laptop fitness stations+ Ping pong conference table and Foosball+ Free snacks and drinksContact Information:mPulse Mobile, Inc.Attn: HR Dept.16530 Ventura Blvd, Suite #500Encino, CA [email protected](mPulse is an Equal Opportunity Employer)

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