Customer Data Analyst

San Diego Gas and Electric Company
San Diego Gas and Electric Company

Job Overview

At SDG&E, we are committed to the community we call home, delivering clean, safe and reliable energy to better the lives of the people we serve in San Diego and southern Orange counties.? Our commitment means we are creating a sustainable future by providing almost 45 percent of its electricity from renewable sources; modernizing natural gas pipelines; accelerating the adoption of electric vehicles; supporting numerous non-profit partners; and, investing in innovative technologies to ensure safe and reliable operation of the region’s infrastructure for generations to come.Our highly trained and responsive employees with their diverse skills, talents and ideas are the reason we can deliver on our commitment and are building America’s best energy company. They are also the reason why we have been recognized with the industry’s most coveted awards. Our employees undertake challenging work and receive highly competitive compensation and benefits. As one of the region’s largest employers, we’re always searching for talented and bright people to join our team. After all, it takes the best to build the best.Primary PurposeThis position serves as an important resource for data-based insights related to customers for Marketing and Communications on the Marketing Analytics team. Creates predictive and prescriptive customer target lists for communications, profiles and reports through business intelligence reporting tools, and measures the marketing effectiveness of campaigns. The Analyst will be relied upon for understanding how the customer data in their focus area is stored and can be retrieved to support customer facing areas such as marketing, media relations, social media, emergency communications for our communication efforts. Works with company advertising contractors to understand the latest marketing analytics and how to measure and report these to marketing and communication leadership.Duties and Responsibilities* Utilizes advanced data manipulation techniques while extracting, querying, transforming and loading data as needed in support of various reporting and analysis needs.* Performs data analysis of information gathered and develops recommendations/actions to be taken based on the applicable information. Analyzes data/information and creates data visualization, reporting and presentation of insights developed through the analysis.* Presents insights and data through written and data visualization. Leads department and team level presentations on data insights.* Acts as a point of contact with a wide range of clients regarding business problems as they relate to analytics. Handles client expectations related to schedule/timeline.* Works effectively and collaborates with other team members and across the organization.* Maintains current knowledge and awareness of technical developments in the field of data analytics.* Performs other duties as assigned (no more than 5% of duties).

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