Data Analyst II, Performance Management

Job Overview

Data Analyst II, Performance Management

Responsible for measuring and assessing technician performance for Field Operations to include Field Services, Plant Maintenance and Comm Centers. Ensuring quality processes and programs are being utilized and are effective by developing performance measurements and communicating performance relative to standards. Improve and automate existing performance management processes in the first 6 months; ongoing administration of incentive pay and performance programs. Long-term opportunities to assist with strategic labor forecast modeling for Field Operations.

Works with corporate field service leadership to develop and administer incentive programs and employee KPI scorecards

Models the effectiveness of incentive programs, provides insight for future budget input and makes recommendations that aligns with company objectives

Coordinates with Payroll to ensure that workgroups receive incentive payments in a timely manner

Monitors underlying data for anomalies or inconsistencies, troubleshoots data integrity issues, develops cleanup strategies and coordinates efforts with stakeholders

Performs data mining and data integration from various sources to generate reports on technician performance and ad-hoc requests

Supports the development, data validation and user acceptance testing of our new performance management tool as we move towards production

Partners with our sales organization to track and report on field operations technician sales commissions

Documents methods and procedures within our group to support standardization and cross-training

Serves as contact for Field Operations regional leadership and maintains an acceptable SLA on data/research UET ticket requests

Presents actionable data-driven insights to field service leadership

Leverages historical data and statistical modeling to assist in developing a labor strategy that aligns with company goals

Qualifications:

Minimum

Generally 2-5 years of experience in data analytics , IT, ACOE or related field

Advanced Excel experience (Visual Basics, macros, data manipulation)

Proven experience with report creation and ad-hoc analysis with a high attention to detail

Expertise with large data sets, analytical techniques and data modeling

Experience presenting results and solutions to organizational leaders

Demonstrated ability to provide reliable support to field service leadership

Ability to perform tasks and submit data within defined timelines

Preferred:

Bachelor’s degree in a related discipline

Previous experience with providing analytical support to performance programs or employee scorecards

Experience writing and executing queries of enterprise databases via SQL coding

Experience with visualization tools such as Tableau

Experience with report automation tools such as Alteryx

Previous experience with data engineering

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We’re dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We’re looking for the talent today who will be our leaders tomorrow.

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