Data Analyst with Security Clearance

CenCore LLC
CenCore LLC

Job Overview

CenCore has an opening for a qualified Data Analyst to support the customer who will understand IT service related data on a large IT service contract, turn raw data into information, information into knowledge and knowledge into wisdom for meaningful business decisions. The data analyst will use enterprise monitoring and reporting tools to identify performance trends and discover opportunities for improvements in IT service processes and workflow. Responsibilities: * Creating and maintaining views into data sets to provide visualization of data analysis * Leading process benchmarking to ensure fit for purpose and best in class process delivery / execution * Working with engineering on technical solution benchmarking to identify opportunities for solution improvement * Working with operational and engineering organizations to identify Continual Service Improvement (CSI) enhancements * Preparing daily/period reports to communicate outcomes of data analyst activities Requirements: The data analyst shall have nine (9) years of experience that may include a combination of work history and education. The degree must be from an accredited college or university. * Deep Knowledge with the related ITSM Processes and Polices * Deep Knowledge of Data Analysis tools and processes * Experience with enterprise level monitoring and reporting tools such as ServiceNow, Splunk, Solarwinds * Passion for customer service with a strong level of critical thinking in order to quickly resolve issues * Excellent oral and written communication skills. Ability to understand others and clearly express thoughts Required Clearance:Candidate must have a TS/SCI polygraph clearance Desired:ITIL v3 Foundations Certification. Preferred one or more ITIL Intermediate Certificate (Continual Service Improvement; Planning, Protection, and Optimization) CenCore, LLC is an equal opportunity employer and offers a professional work environment designed to enhance your personal career growth. Job ID: 310643

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