Data Scientist Manager (Remote)

Job Overview

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Data Scientist Manager for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately. Duration 06+ Months Contract Location 100 Remote Role Data Scientist Manager Primary Skills Data Analysis Role Description The Data Scientist Manager would need to have at least 9 years of experience. Core Responsibilities – Responsible for managing and conducting all phases of in-depth analysis compilation, validation, analysis and presentation. – Analyze, monitor and report on new process or procedural enhancements to determine if desired impact to customer experience has been achieved. – Ability to develop and maintain complex Speech Text Mining queries, expertise of how best to leverage speech written transcripts to complete root cause analysis. – Utilize various software packages to extract, compile and present strategic recommendations in professional formats. – Work with peers within the Operational Analytics Team to define, measure, analyze, design, prototype and verify measurements systems and analytics for managing and improving processes, including development of scorecards, dashboards, capacity modeling, demand and workflow analysis, performance management, and ongoing voice-of-the-customer assessments and analyses. – Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. – Other duties and responsibilities as assigned. Preferred Skills – Data and call analytics experience with one or more of the following (Nexidia, Nice, Verint, Call Miner, or similar) – Experience with Call Center or Care Operations – Data visualization, reporting (Tableau, Advanced Excel, Advanced PowerPoint skills) – Effective communication skills ability to ‘tell the story’ – Demonstrated creativity in identifying the ‘so what’ from multiple and disparate sources of information – Business Analytics andor Business Analysis background – Ability to work effectively across functions, disciplines and levels with minimal supervision – Experience with the following is a plus – Predictive modeling, machine learning, or text mining – Lean Six Sigma or advanced statistical techniques – Experience with enterprise databasesSQL or Big Data – Product Owner experience – Experience with ETL Education Level – Bachelor s Degree or Equivalent Years of Experience – Above 9 years related experience Education Bachelor s degree in Computer Science, ElectricalElectronic Engineering, Information Technology or another related field or Equivalent Experience Minimum 9 years Relocation This position will not cover relocation expenses Travel No Local Preferred Yes Recruiter Name Divya Mishra Recruiter Phone Equal Employment Opportunity LI-DM1 Mastech1 Minimum Education Required Bachelor Years of Experience Required More than 5 years