Senior Business Data Analyst

Intuit
Intuit

Job Overview

Overview

The Customer Success (CS) Data and Analytics team has an exciting opportunity to improve customer experiences using analytics. We are seeking an exceptional Sr. Business Data Analyst who is a data-driven individual with excellent data and analytical skills, experience in identifying ways to improve data quality, and a passion for delivering data-driven insights.

This is an exciting time to join Customer Success at Intuit as we are building a service platform to help our customers beyond core product use. This is your opportunity to join this exciting and transformational journey.

What you’ll bring
  • 5+ years of experience working with data and analytics with strong knowledge of statistics
  • Highly proficient in SQL, Data Visualization software (eg Qliksense, Tableau), and Excel
  • Excellent problem-solving skills and end-to-end quantitative thinking
  • Ability to manage multiple projects simultaneously to meet objectives and key deadlines
  • Outstanding communications skills with both technical and non-technical colleagues
  • Strong ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations
  • Proactive and inquisitive learner… seeks out and capitalizes on opportunities for change that enhance the business, rather than reacting to circumstances
  • Strong organization, time management and task prioritization skills
  • Experience in a Scripting language preferred
  • Experience in defining metrics and instrumenting data tracking preferred

How you will lead
  • Partner with development teams, Customer Success team members, and the broader analytics teams to enable decision support and key customer insights in the product and customer success spaces
  • Define and implement A/B experiments by working with key stakeholders, developing data pipelines, reports and dashboards in Qliksense, and regularly communicating results and insights
  • Create mastered and matched curated data using the Intuit Curation Platform for Customer Success entities for Company, Person, and Asset
  • Collaborate with stakeholders and analysts to ensure analytical solutions are scalable, repeatable, effective, and meet expectations of various stakeholders
  • Provide recommendations utilizing multiple types of data, business knowledge, and strategic assumptions when data doesn’t exist
  • Pursue data quality, troubleshoot data validation, and see issues to resolution
  • Ensure data collection and data processing is optimized to provide crystal-clear visibility into the impact and value of new initiatives and product releases

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