Senior Data Engineer, Customer Experience

Netflix, Inc.
Netflix, Inc.

Job Overview

Netflix is revolutionizing entertainment and shaping the evolution of storytelling around the world. With over 190 million members in 190 countries, we are focused on delivering an incredible customer experience.When someone has a problem watching their favorite Netflix show, the data products we build, and teams we support, enable a great customer experience by getting members back to streaming, as soon as possible. We collect customer feedback over many channels (millions of data points via phone, chat and social media) in 25 different languages. This allows us to measure the effectiveness of different customer service strategies, to detect issues and proactively assist members with personalized support, and test different paths for members to most easily discover useful resources.In this role, you will work collaboratively with a team of data engineers to build reliable, scalable data pipelines using Apache Spark/Flink. These pipelines will power analytic dashboards, custom viz applications (Snowflake, Druid, Elasticsearch), A/B experiments, feature generation for training production ML models, and NLP driven insights to better understand customer issues.

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