Senior Data Scientist – Customer Experience


Job Overview

Netflix is revolutionizing entertainment and shaping the evolution of storytelling around the world. With over 180 million members in 190 countries, we are committed to delivering an incredible customer experience throughout the customer journey. We are looking for a highly motivated Senior Data Scientist to join the Customer Service Data Science and Engineering team and help bring our customer contact experience to the next level via advanced analytics, experimentation and predictive modeling. As a senior member of this team, this role will also partner directly with our business stakeholders and shape decision making within customer contact experience.

What you will do:

  • Proactively perform data exploration to understand user behavior and identify opportunities for improving our customer contact experience and operation efficiency
  • Lead the design, analysis, and interpretation of experiments 
  • Join a stunning team of data experts with diverse skill set, and contribute to Netflix Research by developing new methodologies that could enhance our decision-making process
  • Present your research and insights to all levels of the company
  • Who you are:

  • You have deep statistical skills utilized in A/B testing, Quasi experimentation and analyzing observational data
  • You are comfortable working with large data sets and analyzing complex data with SQL and other tools such as Python or R
  • PhD or MS degree in a quantitative or computational field and 2+ years relevant experience
  • You are enthusiastic about innovating iteratively, comfortable with ambiguity, and can drive your own projects
  • You can effectively communicate with experts from different backgrounds, and build strong stakeholder relationships
  • Netflix culture resonates with you
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