Senior Product Data Analyst

Job Overview

Piano OverviewPiano is a fast-growing enterprise SaaS company with operations in Amsterdam, London, New York City, Philadelphia and elsewhere globally. We provide enterprise software to the world’s leading media companies, including Axel Springer, Funke, The Telegraph, NBC Universal, Wall St Journal, the Economist, Condé Nast, Techcrunch, Bloomberg, and Hearst. Our solutions enable these companies to create customized digital experiences for users, manage first party data to impact customer journeys, implement dynamic paywalls to drive subscriptions, and analyze user behavior in order to drive engagement, loyalty, and revenue.Position Overview: Senior Product Data AnalystThe better our Product team understands how our users interact with the features we build, the better decisions we make when specifying new, innovative features that meet our client and users needs. As the Product Analyst, you will be a catalyst enabling the Product team obtain this insight by easily leveraging and taking advantage of usage data across our applications. You will be responsible for defining and implementing a system to capture and analyze data to help product and UX managers understand user patterns, usage trends and feature adoption across our product portfolio. You will work closely with senior product leadership to define and monitor key product performance metrics, as well as product management and product marketing in defining success criteria for releases of new product functionality. This role will report to VP, Product.Primary responsibilities* Define and drive requirements gathering and tool selection process to implementation of a system to capture, mine and analyze data to help product and UX managers understand user patterns, usage trends and feature adoption across our product portfolio* Work with program managers and development team leads to secure timely implementation of standardized analytics tracking across our applications – incl. collaborate with data science, client data analysts, and our voice of customer program on best practices and unified approaches* Define a process to ensure standardized analytics tracking is implemented for all new, future features – work with product managers, program managers and development team leads to implement this process* Work with senior product leadership and other key stakeholders to define, evolve and monitor key product usage performance metrics* Support product leadership analyze and identify product enhancement opportunities based on available data to inform our product roadmap priorities* Support product managers during specification of new features with quantitative analysis and/or provide access to usage data for dedicated feature projects* Collaborate with product marketing and product managers in defining and measuring success criteria in the release phase of new product functionality* Mentor and educate product, design, and UX team members on the use of data – enhance data literacy across the product organization and help establish standards for making data-informed decisionsWe are looking for candidates with the following qualifications:* Experience from defining and implementing usage tracking systems like, Mixpanel, Gainsight PX, Mode, Tableau or similar for software applications* Experience with from software, media, e-commerce, payments, or web monetization domains is a plus* Experience analyzing user data, application behavioral patterns to inform functionality specifications, roadmap priorities and similar* Excellent problem solving and data analytic skills with ability to collect, organize and transform usage data into reports* Skilled in SQL, where experience with Google BigQuery, Business Intelligence (BI) toolset, Python and/or R is a solid plus* Ability to work independently and drive own projects to timely completion* Systematic, process oriented with project management skills* Excellent communication skills and experience working directly with a wide variety of stakeholders including clients, senior leadership, designers and software developers* Experience managing or mentoring junior analysts and working with globally distributed teams is a plusFor more information please contact [email protected]