Company Info

Are you a User Experience visionary with a product management background, a passion for technology at the cutting edge and the ambition to revolutionise User Experience and create customer delight?
This is not a UX design role, we are looking for a product management background and someone who gets a buzz out of creating delight in customers as they experience the technology you are involved with – is this you? Are you up for jumping into a brand new role in a pioneering, globally scaling business at the forefront of a brand new space? If this sounds like you, we have an out of the ordinary new role to invite you to look at…
The company
The company is the pioneer, innovator and now market leader of a first generation of general Artificial Intelligence, making a gamechanging impact on the business environment. Their scalable and robust execution platform using best-of-breed AI and cognitive technologies has emerged as the leader in the new space they have created. On behalf of the company, we are necessarily circumspect here in this description, but would invite you to reach out for an informal discussion to learn more.
The culture
In a new industry, there are a lot of ‘firsts’ every day and the culture here is based on innovation, collaboration, dedication and ambition. A team of flexible self-starters, this business delivers a groundbreaking technology of the future, knowing that ‘sharing knowledge is power’. Putting the best people together and empowering them to create, deliver and excel, the company strives to hire and develop the best, celebrating diversity of thought, interest, perspectives and ideas.
The opportunity
We are seeking an experienced and enthusiastic visionary to revolutionize the user experience across the whole product portfolio. You will excel at providing a reimagined approach to create an intuitive and simple journey that spans end users as well as technical developers. The intent is to create a user paradigm to guide users through potentially complex processes to achieve powerful outcomes. You will lead a unified User Experience focus across the portfolio during the journey from on premise to the cloud and ensure customers are delighted as they access, install, configure, activate, maintain, troubleshoot, upgrade and interact with the growing portfolio. This is a key role in the business, driving innovation and experience excellence across the expanding and evolving portfolio; with particular focus on driving new intuitive ways of leveraging the software.
Who are you?
You will be a User Experience visionary with a background working in an enterprise software product management environment. You will have had a specific focus on User Experience and User Journeys across a blended end user and development user base. You will have strong analytical skills to identify, understand and prioritise user challenges and friction and evidential experience of taking a fresh approach to an existing problem and you will have transformed a user experience to one that delights users. Formal design accreditation(s) would be helpful.
Your Responsibilities
* Own the evolution of User Experience across the product portfolio
* Consult with customers, partners and customer-facing teams to understand the current challenges and opportunities for improvement – identify and prioritise the approach to address them.
* Work with product managers, product owners and company-wide stakeholders to drive User Experience.
* Work closely with the internal UI designers and UX developers to achieve desirable user interfaces that delight.
* Maintain a continual awareness of current and emerging technologies for driving user experience.
* Develop and own the user personas and the user journey.
Location – flexible. Whilst the UK offices are in London and the North of England, this is a dynamic company with a grown-up attitude. You will be home based and visit the offices and customers regularly, with some occasional international travel.
Intrigued? Interested?
Please get in touch

Posted: November 13, 2019