We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

TextNow is looking for an experienced Data Scientist to join our Data Science Team. At TextNow, we’re on a mission to transform the telecom landscape by building a platform that powers tens of millions of calls and messages every day, driving innovation and delivering exceptional user experiences. The Data Science Team is at the heart of this mission, designing and developing scalable, high-performance backend systems that serve our customers.

As a senior contributor, you will directly collaborate with multiple teams across the TextNow organization including Marketing and Growth, Product, and Engineering to deliver well-thought-out insights and solutions that impact major company objectives. You are a communicative and considerate team player who approaches problem-solving with both an inquisitive and practical mindset that allows you to distill business questions and objectives into actionable plans.

What You’ll Do

Collaborate and partner with various internal stakeholders including the finance, marketing, AdOps and product teams to understand and frame business questions into analytic frameworks
Design, validate and implement machine learning solutions that deliver insights and support business operations and decisioning including forecasting, audience segmentation, conversion and churn propensity scoring, root-cause analysis, etc.
Quantify business impact with experimentation and non-experimental strategies
Communicate results of analyses, insights, and recommendations to the partners clearly and transparently with a clear view into assumptions made
Manage full development of analytic and predictive models from design and documentation to execution with minimum supervision

Who You Are

BA/BS in a quantitative discipline like Math, Statistics, Computer Science, or Economics. MS preferred.
3+ years of industry experience, preferably in at fast-growing tech companies
Deep experience in machine learning and advanced analytics (e.g. regression, classification, clustering, optimization, causal modeling, natural language processing, deep neural networks).
Excellent in connecting with technical and non-technical stakeholders, transforming complex ideas into clear insights, while actively listening to foster a collaborative environment
A self-starter with a “can do” attitude and passion for driving impact and execution
Experienced in Python and SQL programming skills with theability to write high qualitycode; prior experience with Snowflake a plus
Familiarity with Airflow, MLOps, CD/CI, Kubernetes and Docker a plus

More About TextNow...

Our Values:

Customer Obsessed (We strive to have a deep understanding of our customers)
Do Right By Our People (We treat each other with fairness, respect, and integrity)
Accept the Challenge (We adopt a "Yes, We Can" mindset to achieve ambitious goals)
Act Like an Owner (We treat this company like it's our own... because it is!)
Give a Damn! (We are deeply committed and passionate about our work and achieving results)

Benefits, Culture, & More

Strong work life blend
Flexible work arrangements (wfh, remote, or access to one of our office spaces)
Employee Stock Options
Unlimited vacation
Competitive pay and benefits
Parental leave
Benefits for both physical and mental well being (wellness credit and L&D credit)
We travel a few times a year for various team events, company wide off-sites, and more

Diversity And Inclusion

At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.

TextNow Candidate Policy

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy

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