About US:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.
Job Title: UX Researcher
Work Location
Client Location: Dallas, TX
Hybrid
Minimum Qualifications
- Degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology or other related discipline
- 5+ years of experience in applied user experience research at large enterprises or highly matrixed organizations
- Strong understanding of user-centered design, experience with qualitative and quantitative research methods, and analytical skills
- Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)
- Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)
- Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
- Project management skills with the ability to build strategy, set objectives & key results, and deliver on time
- Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.)
- Desire to promote and teach the importance of user-centered research to product owners, stakeholders, and designers
- Ability to present work in a clear and compelling manner to stakeholders—explain design recommendations by citing best practices, testing data and/or business requirements
- Expert user of excel or other tool that can analyze large data sets
Preferred Qualifications
- Graduate degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Psychology or other related discipline
- 7+ years of experience in applied user experience research with portfolio and product-based work environment
- Experience working in the aviation industry
- Experience scaling research practices and setting up a research insights repository
- Experience conducting field research with unionized workforces
- Knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices
- Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
Responsibilities
- Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience
- Create research strategies that help define and work toward product portfolio objectives and key results (OKRs)\
- Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews, click tests, competitive analyses, surveys, eye tracking, remote unmoderated/moderated usability testing’s, user interviews, etc. to determine ease-of-use, comprehension, and satisfaction of designs and concepts
- Effectively present and communicate actionable insights to all levels of the organization based on research outcomes
- Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for Create, update, and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points, gain empathy and be customer-centric
- Work in a self-guided agile environment, juggle multiple meetings and projects
- Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on
- Scale UX research by building infrastructure, educating others, and contributing to ResearchOps
- Manage research software/hardware (including eye tracking equipment) and participant recruitment resources
- We have a multidisciplinary UX team who drive the user experience for our customer and employee-facing applications. In this position, you’ll work within a cross-functional team where you’ll influence product and design decisions through ownership of research projects from discovery through development.
- The ideal candidate will be driven by the desire to be a user advocate, be passionate about creating products that are easy to use and share your knowledge by mentoring designers and junior researchers to care for the customers and employees that use our products.
- You’ll wear many hats (mentor, strategist, collaborator, evangelist, etc.) and will use your knowledge and skills in user testing, research best practices, and advanced quantitative and qualitative methodologies to create a holistic picture of the customer journey.
- You will scale and contribute to the UX research practice (ResearchOps) and help American build the infrastructure needed to conduct effective research that delivers value to its customers and employees. You’ll stay up to date with rapidly evolving technologies, standards, and research methods.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office:
In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.
